Govt launches survey to find out if employees are satisfied at work
The Public Service Commission (PSC) has announced the launch of a comprehensive service-wide employee satisfaction and workplace environment survey.
The initiative, which comes amid growing concerns over salaries and working conditions in the public sector, aims to assess the overall satisfaction of government employees and identify areas needing improvement.
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In its official notice, on Tuesday, September 9, 2025, the PSC emphasised the importance of this survey in enhancing public service efficiency and governance.
“To this end, the Public Service Commission is undertaking an employee satisfaction and workplace environment survey to determine the level of employee satisfaction and suitability of the workplace environment,” the notice read.
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The survey, mandated by Article 234 (2)(e) of the Constitution and Section 62 of the Public Service Commission Act, 2017, will cover employees across six key sectors under the PSC’s jurisdiction.
These include Constitutional Commissions & Independent Offices, Ministries and State Departments, Statutory Commissions and Authorities, State Corporations & Semi-Autonomous Government Agencies (SAGAs), Public Universities, and Technical, Vocational, and Education Training Institutions (TVETIs),” the notice read.
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PSC says the findings will not only provide a baseline for employee satisfaction but will also inform policy changes aimed at improving workplace environments, service delivery, and public sector governance practices.
The Commission plans to use the data to review existing policies and implement reforms that promote better working conditions and job satisfaction for public officers.
“The findings of the survey shall guide the Commission in establishing the overall baseline employee satisfaction index and inform policy reviews to improve efficiency and effectiveness in service delivery, workplace environment and good governance practices in the public service,” the notice read in part.
This move comes in response to growing concerns within the public sector regarding salaries, workloads, and working conditions. Several reports have highlighted dissatisfaction among government employees, particularly in terms of pay disparities, outdated infrastructure, and the lack of adequate staff support. With these issues at the forefront, the PSC’s survey seeks to provide a clearer picture of the challenges public employees face and offer actionable insights for improving their work environment.
Public officers in all government sectors are encouraged to participate fully in the survey, which is designed to capture a wide range of feedback. The PSC has requested that Authorised Officers, Chief Executive Officers (CEOs), and Heads of Human Resources across public service entities ensure that the notification reaches all employees and that their participation is maximised.
The outcome of the survey will be crucial in shaping future policy reforms aimed at addressing the concerns raised by public sector employees, especially those related to compensation and working conditions.
