Advertisement
Cindy Ogana calls out supermarket checkout delays over mobile payments
18th May, 2026 11:03 PM
Media personality Cindy Ogana has spoken out against delays at supermarket checkout lines caused by customers calling other people to complete payments through mobile money.
On Monday, May 18, 2026, Ogana shared her frustration over the growing habit, saying it causes inconvenience to other shoppers who are forced to wait as payments are delayed at the counter.
“It should be illegal to hold up a line at a supermarket because you are calling someone to pay,” Cindy Ogana said.
She also suggested that supermarkets should create separate counters for customers facing payment delays to avoid affecting other people waiting in line.
“Or they have their own counter coz yoooo,” Ogana added while reacting to the issue.
The media personality further complained about customers who reach the cashier without knowing the prices of the items they are buying, leading to even longer delays at the checkout section.
Shopping frustrations at supermarkets
“Mtu hashiki ama anashika but starts asking for the prices of things.. While we wait…” Ogana said.
Her remarks added to the ongoing discussion around shopping and payment habits that have become common in many supermarkets and retail stores.
The issue of mobile payment delays has also been discussed in recent months by radio host Alex Mwakideu, who spoke about frustrations linked to shopping and till number payments.
Mwakideu said some women were growing tired of being sent shopping without cash and later being asked to provide till numbers for payment at the counter.
“Women are tired of being sent on shopping trips without cash,” Alex Mwakideu explained during his remarks earlier this year.
He said some men prefer sending their partners to supermarkets and then paying directly through till numbers instead of handing over money before the shopping begins.
According to Mwakideu, the practice has become common in some relationships and has created frustration during shopping trips. He explained that some women feel the process becomes stressful because they are left standing at checkout counters waiting for payments to be completed.
Mwakideu added that many women now feel it would be easier for the men to go shopping themselves instead of sending them without cash.
Long checkout lines and delayed transactions remain a common experience in busy supermarkets, especially during peak shopping hours when many customers are waiting to be served quickly.
