Mulamwah says Safaricom has refunded his lost cash after SIM swap
Comedian Mulamwah has revealed that Safaricom has refunded the money he lost after his mobile line was compromised in a SIM swap incident, and his line has now been restored.
“Safaricom refunded my lost cash after the SIM swap. My line has been restored,” Mulamwah said on Monday, September 22, 2025, on Instagram.
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The incident occurred after Mulamwah discovered that his WhatsApp account had been hacked. He raised concerns on social media, stating that his number had been replaced without his consent and was being used by another person.
The comedian also questioned the safety of funds held in his M-Pesa account and criticised Safaricom’s customer service for failing to act quickly.
Safaricom responded to the complaint, clarifying that the mobile line had been barred on September 18, 2025, at 1:47 AM, in line with the telco’s security protocols.
Also watch: Safaricom confirms the full restoration of M-PESA services following a scheduled system upgrade that briefly disrupted operations.
Safaricom’s response
The company noted that while it manages mobile services, WhatsApp is an independent platform and cannot be directly handled by Safaricom.
The telco advised Mulamwah to contact WhatsApp through its official support channels for matters specifically linked to the messaging app.
“David, we can confirm we replied by email that the number was barred as of 18/9/2025 01:47:17 AM. Please check. WhatsApp is not a Safaricom service; therefore, we can only recommend that you engage the platform directly,” Safaricom Care wrote.
According to the telco, all necessary measures were taken to secure Mulamwah’s SIM line and prevent further unauthorised access, including barring the compromised number, monitoring for suspicious activity, and advising the customer on steps to strengthen account security.
Safaricom has repeatedly urged customers to take extra precautions, such as enabling PINs and two-factor authentication, to protect their mobile lines and linked accounts.
Mulamwah’s incident adds to a growing list of high-profile SIM swap cases in Kenya, prompting discussions about the security of mobile services and the responsibilities of telecom providers.
While Safaricom cannot directly manage issues linked to independent platforms like WhatsApp, the company said it’s committed to safeguarding customer lines and resolving financial disputes arising from such breaches.
