Safaricom announces scheduled system upgrade for Fuliza service

Safaricom has announced a scheduled upgrade of its Fuliza service, aimed at enhancing service delivery and introducing improved features for customers.

In a notice released on Saturday, November 15, 2025, the company informed users of the upcoming maintenance window and its expected impact.

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The maintenance exercise is set for Monday, November 17, 2025, between 0100 and 0200 hours. During this period, Fuliza services may experience intermittent access, though all other M-PESA services will continue to operate normally.

“To support this and meet our promise to offer always-on, safe, secure, and worry-free financial products and services, we will be conducting a scheduled system upgrade on the Fuliza Platform on Monday, 17th November 2025, from 0100 hrs to 0200 hrs,” Safaricom noted.

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The timing of the maintenance has been planned to minimise disruption for users, with Safaricom emphasising its commitment to providing safe, secure, and reliable financial services.

The company stated that the upgrade is part of its ongoing efforts to improve customer experience, expand innovations, and ensure Fuliza remains a dependable service for short-term credit and mobile financial transactions.

Safaricom reassured customers that the maintenance will be brief and that the service will be fully operational immediately after the scheduled window.

Customers are encouraged to plan their Fuliza transactions outside the maintenance period to avoid any inconvenience.

Safaricom also reminded users that all other M-PESA services, including money transfers, bill payments, and mobile banking, will remain unaffected and accessible throughout the maintenance window.

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“During the maintenance period, Fuliza services may be intermittent. All other M-PESA services will remain available as usual,” the company stated.

Safaricom apologised in advance for any inconvenience the temporary service disruption may cause and thanked customers for their continued trust and support.