Mosiria hails conductor who helped disabled woman board a matatu
Kenyans should stop the habit of taking sides in a story and instead embrace balance and empathy.
This is the message from Geoffrey Mosiria, who has weighed in on a viral incident involving a matatu conductor who helped a woman living with disability board a public service vehicle.
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Taking to his Facebook account on Wednesday, January 7, 2026, the Head of Customer Care Department in Nairobi County commented on the incident after the matatu conductor trended nationwide for what many described as an extraordinary act of kindness.
While applauding the gesture, Mosiria urged Kenyans to look beyond the applause and consider the bigger picture.
Kindness beyond duty
He noted that while helping passengers is part of a conductor’s job, the man went a step further by assisting a woman in a wheelchair who could not afford an Uber and opted to use public transport instead.
“As we celebrate the Super Metro conductor for his incredible act of kindness… today he went above and beyond,” Mosiria wrote, acknowledging why the moment resonated with many Kenyans.
However, he cautioned against stopping the conversation there. According to Mosiria, the woman in the wheelchair, whose situation sparked the viral moment, equally deserves attention, care, and support.
“Let us also remember the lady in the wheelchair… She, too, deserves appreciation, care, and support,” he said.
Call for collective support
Mosiria reminded Kenyans that January is a difficult month for many households and small acts of kindness can have a life-changing impact.
“This January, you never know what someone is going through. Small acts of kindness can change a life,” he stated.
In a direct appeal, Mosiria called on Simon Kabu to step in and help the woman. “My brother, please do something!”
He also extended recognition to the unseen heroes behind the viral moment, including the photographer who captured the scene.
“Let’s not forget the photographer… Maybe it’s time to surprise him with a new phone,” Mosiria suggested.
Concluding his message, Mosiria urged Kenyans to find respectful and practical ways to support the woman, while still celebrating the conductor’s compassion.
“Let’s all find a safe and respectful way to support her, celebrate these heroes, and show that love, kindness, and courage never go unnoticed,” he said.
His remarks have since sparked renewed discussion on disability, public transport, and the need for empathy that goes beyond viral moments.
