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5 Things never to say to someone experiencing a mental health crisis
07th September, 2026 02:57 PM
When someone is going through a mental health crisis, the words of the people around them can make a big difference. A person who is overwhelmed, frightened, deeply distressed or struggling with suicidal thoughts may already feel misunderstood or alone.
According to the World Health Organisation (WHO), every year 727 000 people take their own lives, and there are many more people who make attempts.
“Every suicide is a tragedy that affects families, communities and entire countries and has long-lasting effects on the people left behind. Suicide occurs throughout the lifespan and was the third leading cause of death among 15–29-year-olds globally in 2021,” WHO states.
1. ‘Just be strong’
Mental health struggles are not a sign of weakness. Telling someone to simply be strong can make them feel as though they are failing because they cannot immediately overcome what they are experiencing.
Instead, acknowledge what they are going through and let them know they do not have to face it alone.
2. ‘Other people have bigger problems’
Comparing someone’s pain to another person’s struggles does not make their situation easier. Everyone responds to difficult circumstances differently.
Rather than comparing their problems, listen to what they are saying and take their concerns seriously.
3. ‘You are just looking for attention’
A person reaching out about emotional pain needs to be taken seriously. Dismissing their words as attention-seeking may discourage them from speaking up again.
Even if you do not fully understand what they are experiencing, listen without judgement and encourage them to seek appropriate support.
4. ‘Pray and everything will be fine’
Faith can be an important source of comfort for many people, but prayer should not be presented as a replacement for professional help.
You can support someone’s faith while also encouraging them to speak to a mental health professional, doctor, counsellor or another trusted source of support.
5. ‘You have nothing to be sad about’
Mental health difficulties are not always obvious from the outside. Someone may have a job, family, friends or other things that appear to be going well and still experience severe emotional distress.
Instead of telling them how they should feel, ask what they are going through and give them space to talk.
