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Kenya Power reports technical hitch affecting token vending system after overnight blackout
30th July, 2026 10:30 AM
Kenya Power has announced that its token vending system is experiencing a technical hitch, affecting customers attempting to purchase electricity tokens.
In a statement issued on Thursday morning, July 30, 2026, the utility company said its technical team was working to restore normal services as quickly as possible.
“Good morning. Please note that our token vending system is currently facing a technical issue. Our team is already working on it to restore normal services. In the meantime, kindly keep trying. We apologise for any inconvenience caused,” Kenya Power announced.
While the company has not indicated whether the technical hitch affecting the token vending system is linked to the overnight blackout, the timing has left many prepaid electricity customers unable to purchase tokens.
The utility has urged customers to remain patient and continue trying to buy tokens as its engineers work to resolve the issue and restore normal service.
Kenya Power has not provided a timeline for when the token vending platform will be fully operational again.
Customers are advised to monitor Kenya Power’s official communication channels for updates on the progress of the restoration.
Widespread blackout
The disruption comes just hours after the utility restored electricity following a widespread blackout that plunged large parts of the country into darkness on Wednesday night, July 29,2026.
The outage affected Nairobi and several other regions, disrupting homes, businesses and internet connectivity before power was gradually restored overnight. Kenya Power later confirmed that electricity supply had been restored to most affected areas after about three hours.
“We are pleased to report that power supply was fully restored to all affected customers by 2:00 am today. We truly appreciate your patience and support as our teams worked to restore service,” Kenya Power stated.
The nationwide outage began on the night of Wednesday, July 29, prompting Kenya Power to issue its first customer alert at 9:05 p.m., confirming a major disruption affecting Nairobi, the Coast region, Mt. Kenya and parts of the Central Rift. At the time, parts of the North Rift and Western Kenya remained connected to the grid as engineers began emergency restoration efforts.
By 10:11 p.m., Kenya Power reported the successful re-energisation of the Lanet, Naivasha and Juja Road substations, allowing electricity supply to resume in sections of Nairobi and the Central Rift.
