NTSA issues fresh update on vehicle number plates
The National Transport and Safety Authority (NTSA) has issued an update concerning the collection of motor vehicle number plates from its offices.
In a statement on Friday, May 9, 2025, the regulator indicated that a previous shortage of the digital number plates has been solved, urging vehicle owners and dealers to collect the plates from their selected centres.
“NTSA Board Chair Hon. Khatib Mwashetani confirms the delivery of a consignment of motor vehicle number plates to the Authority. Clients who have received an SMS notification are advised to collect their plates from their selected collection centres,” the statement reads in part.
5,000 number plates
Mwashetani acknowledged the shortage on Thursday, May 8, 2025, noting that the authority had dispatched at least 5,000 motor vehicle number plates from the Nairobi head office to collection centres spread all over the country.
“The National Transport and Safety Authority (NTSA) successfully dispatched over 5,000 vehicle number plates from our Nairobi offices to address the recent backlog affecting registered vehicle owners,” Mwashetani noted in a statement.
“This milestone follows the tireless efforts of our dedicated team, who have been working diligently to resolve the technical challenges that temporarily hindered the timely issuance of number plates. We are pleased to report that the issue has been effectively addressed, and normal operations have resumed.”
2-day target
The recently appointed chairperson of the NTSA board indicated that as part of the reforms in the transport sector and motor vehicle registration, they have set a target of two days for processing applications for number plates.
He also urged applicants who have received SMS notifications to collect their number plates, most of which have remained in the NTSA offices for months.
“We now call upon all affected individuals to promptly visit their designated NTSA offices to collect their number plates. Our teams are on standby to facilitate a smooth and efficient distribution process,” Mwashetani observed.
“At NTSA, we reaffirm our unwavering commitment to delivering timely and efficient services to all Kenyans. As part of our ongoing reforms, we have set a target to issue new number plates within two working days from the date of application. This initiative is aimed at enhancing public confidence in our service delivery and ensuring that citizens receive the full benefit of the taxes they contribute.”
NTSA has also partnered with the Office of the Director of Public Prosecutions (ODPP) to expedite and share resources and evidence in traffic-related cases.
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Arnold Ngure
General reporter with a bias for crime reporting, human interest stories and tech. Reach out via: [email protected]
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