Safaricom announces service disruption over scheduled maintenance

Safaricom has announced scheduled network maintenance that will result in the temporary unavailability of several of its services on Sunday night.

In a statement, the telecommunication company said the planned network maintenance is set to take place on Sunday night from 11:00 pm to 4:00 am on Monday, October 9, 2023.

Safaricom explained that this maintenance is essential to support ongoing innovations and accommodate the increasing customer demand for its services.

“To support even more innovations and growth in customer demand for our services, we will be carrying out planned network maintenance on the evening of Sunday 8th October 2023, from 11:00 PM to 4:00 AM Monday 9th October 2023,” the statement read in part.

Safaricom outlined the services that are expected to be available intermittently during this maintenance window.

These include Lipa Na M-PESA PayBill and Buy Goods, M-PESA Business to Customer (B2C) and Business to Business (B2B), USSD Services, including 100# and ‘200#, Dar Portal and all M-PESA APIs, M-PESA Organization Portal, Dealer Portal, and Lipa Na M-PESA Portal, International Money Transfers (Western Union) and M-PESA Global, M-PESA App and Safaricom App, M-Shwari, KCB M-PESA, and M-Kesho, Pinless Top-up, and IoT (Internet of Things) services.

However, Safaricom reassured its customers that all other services, including calls, data, SMS, and all other M-PESA services, will remain available.

“All other services including calls, data and SMS and all other M-PESA services will be available as usual.”

“We are sorry for any inconvenience caused and thank you for your support in maintaining our position as the country’s leading provider.”