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Fashion brand House of Adhis responds to public backlash over client complaints
12th September, 2026 01:37 PM
Fashion brand House of Adhis has responded to public backlash following several complaints and concerns shared across social media platforms in recent days.
In a statement issued on Saturday, September 12, 2026, the brand acknowledged the complaints raised by its clients and apologised for the dissatisfaction and inconvenience caused.
The management said it had taken note of the concerns circulating online and was addressing the matter while reaffirming its commitment to its customers.
House of Adhis acknowledges client dissatisfaction
The fashion brand said it recognised the complaint made by a client regarding an order placed with the company and acknowledged the dissatisfaction that followed.
“We acknowledge and respect the complaint from our client regarding the order from The House of Adhis and the dissatisfaction,” the management stated.
It also acknowledged the client’s attempts to resolve the matter, saying the process had resulted in further dissatisfaction.
“We also acknowledge the attempt to resolve these matters by the client and the dissatisfaction that came with it and render our unreserved apology,” the statement added.
The response comes as complaints concerning the brand have continued to attract attention on social media, prompting discussions among members of the public and customers.
Brand offers to replace disputed item
House of Adhis said it was taking full responsibility for the matter and offered to replace the disputed item at its own cost.
“We wish to take full responsibility as The House of Adhis by offering, without any conditions attached to replace at our cost the disputed item within reasonable time,” the management said.
The brand also apologised to the affected client for the inconvenience caused, while assuring its wider customer base that it remains committed to the thousands of clients who have trusted and continued to order from the brand.
“We remain committed to the thousands of clients who have trusted our brand, continue to order from us and believe in our work,” the statement read.
The management further promised to maintain what it described as the highest standards of professionalism while accepting accountability from its customers.
“We promise to always hold the highest standards of professionalism in our work as they hold us accountable,” the statement concluded.
