Full list of official NTSA emails, numbers and portals for every service
By Dan Kauna, August 3, 2026Getting assistance from the National Transport and Safety Authority (NTSA) often stalls when enquiries land on the wrong departmental desk.
To clear up communication bottlenecks, NTSA published an updated contact guide on August 3, 2026. The operational directory outlines dedicated email addresses, phone lines, and web links for driving licences, motor vehicle transfers, PSV badges, and logbooks.
Driver licensing and driving school management
Drivers seeking driving licence updates often face delays when using generic contact channels. NTSA established dlqueries@ntsa.go.ke specifically for Smart DL enquiries, Smart DL status, and DL record update.
Learner drivers and driving school operators also have a dedicated communication desk.
For matters touching on driving school licensing, PDL application support, driver test booking, driver test update/status, or DL class endorsement, enquiries should be sent to dsmqueries@ntsa.go.ke.
Motor vehicle registration and inspections
Car buyers and owners dealing with logbook transfers or new number plates can bypass general queues by reaching out directly to specific departments.
NTSA handles issues regarding motor vehicle registration, change of ownership/transfer status, number plate application status, and vehicle update/ duty update through mvenquiries@ntsa.go.ke.
Vehicle owners needing roadworthiness assessments can email inspectionqueries@ntsa.go.ke for “All Motor vehicle inspection services”.
PSV operators, phone support, and fraud prevention
Public transport operators managing public transport operator services can resolve operational matters via psvqueries@ntsa.go.ke. This desk handles PSV badge enquiries, PSV Sacco enquiries, and RSL/TSL support.
For direct phone assistance, the public can contact the Contact Center and Switch board via 0709932300 or 0709 932 000 for service support and enquiries.
To protect road users against scammers, NTSA stated that official service notifications/alerts will only originate from sender names NTSA or 22847_NTSA.
Complaints, corruption reports, and tracking documents
To report integrity issues, details on corruption cases should be sent to integrity@ntsa.go.ke.
Routine complaints can be submitted via complaints@ntsa.go.ke or logged through the Web complaint Platform at https://www.ntsa.go.ke/raise-complaint.
General written correspondence goes to info@ntsa.go.ke.
Before making physical visits to NTSA centres, motorists can verify their service status online at https://servicestatus.ntsa.go.ke for uncollected driving licences, logbooks, and number plates.