Nairobi Hospital bows to pressure, suspends price hike
By Aloys Michael, August 11, 2025Following public outcry and mounting pressure from stakeholders, The Nairobi Hospital has put its planned price increase on hold, effective immediately
The decision was made after a high-level strategic meeting held on Monday, August 11, 2025, between the hospital’s leadership and top representatives from leading medical insurance firms.
In a statement on its X account, the hospital confirmed the temporary suspension, describing it as a gesture of goodwill to allow for further consultation and collaborative dialogue.
“This decision, made in good faith, responds to requests from our valued insurance partners to allow for further consultation and collaborative dialogue,” the Chief Executive Officer, Felix Osano, said.
The move comes just days after eight major insurance companies, including Madison Insurance, First Assurance, Minet, Old Mutual, Britam, AAR, CIC, and Pacis Insurance, suspended services at the hospital in response to what they described as a significant and sudden spike in treatment costs.
Some companies cited increases of up to 61 per cent on critical services such as scans, ultrasounds, and bed charges, raising concern among policyholders and threatening to disrupt access to care for thousands of insured patients.
To address rising tensions and rebuild trust, The Nairobi Hospital extended an invitation to the affected insurance providers for a forum held on Monday, August 11, 2025, aimed at repairing strained relations and fostering continued collaboration in the provision of healthcare services.
Employees ensuring relief
Participants included senior representatives from Old Mutual, CIC, Britam Health, AAR, First Assurance, Heritage, Kenindia, Kenya Alliance, G.A., Madison, Fidelity, and Minet.
The hospital characterised the meeting as ‘transparent and productive,’ highlighting that it provided an opportunity to address key concerns surrounding the proposed pricing structure while reinforcing the hospital’s dedication to patient-focused care
“The Nairobi Hospital remains dedicated to fostering strong partnerships with all stakeholders while upholding its mission to deliver accessible, high-quality healthcare to the community,” the statement read.
“We look forward to continued engagement with our insurance partners to ensure sustainable solutions that prioritise the well-being of our patients.”
While the hospital has not specified the duration of the suspension, it has affirmed that discussions with stakeholders will continue in the coming weeks to establish a fair, transparent, and sustainable pricing structure that meets the expectations of all involved parties.