Kenya Power issues guide to spot scammers pretending to be its employees
By David Nthua, November 26, 2025The Kenya Power and Lighting Company (KPLC) has come out to step up the war on fake staff that has caused havoc amongst Kenyans for a while now.
In a well-designed graphic shared on its Facebook page on Wednesday, November 26, 2025, KPLC explained everything any Kenyan needs to do to verify a legitimate staff member before allowing them near their electricity installations.
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The message comes amid growing complaints from frustrated customers who say impostors have been interfering with power lines, illegally accessing meters, and even stealing transformers in broad daylight, all while pretending to be Kenya Power workers.
For many households, it has been a nightmare of blackouts, losses, and fear.
How to verify staff
To address the problem, Kenya Power has introduced a simple verification system that allows customers to confirm the identity of any person claiming to be a staff member or contractor.
The company advised Kenyans to dial *977# on their mobile phones.
After dialling, select the option “Jua for Sure,” then choose whether the individual is a staff member or contractor.
You will then be prompted to enter their 5-digit staff number, followed by their ID number.
A response will immediately confirm whether the person is a genuine Kenya Power employee.
If the details do not match, customers are urged not to grant access and instead report the matter to the company.
Fake workers cause havoc
Kenya Power noted that fake technicians have been moving around estates pretending to carry out routine repairs, only to disconnect power, demand illegal payments, or damage equipment.
Some residents have also raised concerns about people accessing their homes under the pretence of inspections, leading to theft and property loss.
The utility firm has reminded customers that genuine staff always follow official procedures and carry valid identification.
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Kenyans have been encouraged to share the verification steps widely to help protect communities from ongoing fraud.
In the same breath, the utility firm is also urging Kenyans to be careful about how they use power at home.
In a separate post shared yesterday, Kenya Power warned that standby mode can account for up to 10 per cent of electricity usage.
“Make the simple change: Switch off and unplug. Small steps that lead to big savings and a greener home,” the company advised.
Kenya Power says both the verification alert and energy-saving message are part of wider efforts to protect consumers and promote responsible electricity use across the country.