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Are Huduma services free or paid? Huduma Kenya answers
08th August, 2026 11:30 AM
Many Kenyans routinely visit Huduma Centres across the country for government services, often unsure whether these services are completely free or attract a fee.
On August 8, 2026, Huduma Kenya addressed the matter through a social media update on X, stating, “While many services are offered at no cost, some require payment based on the official fees set by the respective government agencies.”
How service payments work
To explain how payment structures function, the service delivery agency clarified its role in collecting money from members of the public. In an informational graphic, the agency noted that “Huduma Kenya does not collect any revenue from the delivery of service to citizens.”
This distinction means the management running the physical centres does not retain or profit from any funds paid at the counters.
Instead, public fees are tied directly to specific government offices and online portals. Huduma Kenya explained that “citizens will incur service fees for the respective service, plus a convenience fee through the ecitizen platform.”
The overall amount charged for any application is determined by the specific government body in charge of that service. As detailed in the notice, “the total cost depends on the Ministry, Department or Agency (MDA) providing the service.”
For example, fees for replacing a lost national identity card, applying for a passport, or renewing a driving licence are set by institutions like the National Registration Bureau or the National Transport and Safety Authority, not Huduma Kenya.
Extra costs and customer support
While standard consultations, inquiries, and desk support at any Huduma Centre remain free, digital transactions made through the eCitizen portal attract government service charges.
In addition, visitors who require extra help with printing, scanning, or submitting online forms at physical centres can use on-site cyber café desks.
These internal cyber counters are operated by independent vendors approved under government youth and women procurement schemes. They charge a small helper fee, typically around Ksh150, to cover private printing and internet usage costs.
This fee goes directly to the cyber operator rather than the government. For further guidance on fees or services, citizens can call the official Huduma Kenya helpline on 1919.
