Step-by-step guide: How to apply for KPLC electricity connection
By William Muthama, December 8, 2025Getting a reliable electricity connection is essential for households and businesses across Kenya.
Kenya Power and Lighting Company (KPLC) offers two main ways for new applicants to get connected: online via the KPLC Self-Service Portal, which is fast and convenient, or in person at a KPLC office or Huduma Centre for those without internet access.
For most people, applying online is the preferred method. The process begins by visiting the KPLC Self-Service Portal at https://selfservice.kplc.co.ke.
New users must register by entering their national ID or passport number and a mobile number linked to M-PESA, which is verified via a one-time password sent by SMS.
Once registered, applicants can log in and start a new connection application, selecting the type of connection required, such as a domestic home supply, small commercial connection, or larger industrial supply.
Application
During the application, KPLC requires detailed information, including full name, identification details, county, sub-county, ward, plot or L.R. number, type of premises, and estimated load or wattage needed.
Applicants are also expected to upload clear copies of their ID or passport, PIN certificate, proof of ownership or occupancy such as a title deed, sale agreement, or allotment letter, and a simple route sketch indicating directions to the premises.
Quotation and payment
Once submitted, KPLC will survey the site, usually within seven days, and issue a quotation through SMS or the portal. Costs vary depending on distance from the transformer and type of connection, with domestic connections within 30 metres costing approximately Ksh35,000 to Ksh42,000, small commercial connections starting at Ksh40,000, and three-phase connections from Ksh50,000.
Following payment, KPLC schedules a site visit to install the meter and ready board. Applicants receive the contract either digitally or physically for signing, and once the meter is activated, electricity tokens can be purchased.
In-person applications
For those who prefer to apply in person, the process is similar. Applicants must carry copies of identification, proof of ownership or tenancy, a route sketch, and a neighbour’s KPLC account number; fill out the application form at the office; pay the quotation fee after the survey; and wait for meter installation.
Applicants are advised to use the same mobile number for registration and M-PESA to avoid delays. The entire process can take between seven and forty-five days if all documents are in order.
Residents in informal settlements may also apply under the Last Mile Connectivity or Ghetto Power projects, which offer lower connection fees ranging from Ksh1,000 to 15,000.