Liz Jackson reveals frustration as bank keeps sending her another customer’s alerts
Content creator Liz Jackson has revealed her frustration after a bank continued sending her alerts meant for another customer for years.
On Thursday, March 19, 2026, she said the issue started after she acquired her current phone number, which had previously been used by a pastor. Despite making several complaints, she explained that the messages have never stopped.
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“My number was previously owned by a pastor who had registered the number with a certain bank,” Liz Jackson said.
She explained that she has tried to resolve the issue by contacting the bank many times. According to her, she informed them that she is the new owner of the number and is not linked to the account in any way. However, she said the problem has persisted.
“I have called the bank several times to inform them that I now own the number and they should stop sending me messages,” she said.
Liz Jackson added that she is not a member of the bank and has never used its services. She said it is concerning to keep receiving sensitive transaction messages that do not belong to her. The alerts, she explained, come in frequently.
“Mind you, I’m not a member of this bank and have never used it,” she explained.
Alerts continue despite complaints
She said the situation becomes more frustrating whenever the original account holder makes transactions. According to her, she receives alerts each time money is withdrawn from an ATM. This, she noted, suggests that the number is still linked to the account.
“Every time this person withdraws from an ATM, I get the alert on my phone,” Liz Jackson said.
She explained that she believes the person who previously owned the number may have failed to remove it from their bank account. Even so, she maintained that the bank has a responsibility to act after being informed.
Liz Jackson further stated that the bank has repeatedly promised to fix the issue. However, she noted that no action has been taken so far. She pointed out that the situation has gone on for a long time without a solution.
Liz Jackson said she has started thinking about possible legal action, especially after seeing similar cases.
“I have seen people suing banks, and I’m just thinking, ‘Hmmmmm… this is a disturbance at this point,'” she added.
