How global outage at Cloudflare briefly disrupted major websites in Kenya
A major Cloudflare outage on Tuesday, November 18, 2025, briefly caused widespread disruptions across the world, with Kenya among the countries affected.
The outage, experienced in the afternoon, lasted for a short period before services were restored, leaving millions of users unable to access popular websites and online platforms.
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“Cloudflare is aware of and investigating an issue which potentially impacts multiple customers,” Cloudflare help posted on its official X account.
“A fix has been implemented, and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.”
Service disruption
The global interruption affected several high-traffic sites that rely on Cloudflare’s network for security and content delivery.
Kenyan users experienced challenges accessing news websites, streaming platforms, financial services and some government portals during the downtime.
With Kenya’s growing digital economy, such outages are more noticeable, especially among government sites, media houses, and online service providers.
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The Social Health Authority CEO, DR Mercy Mwangangi, confirmed that the Digital Health Agency (DHA) was also affected by the outage, but it has been restored and is now fully operational.
“We are pleased to inform you that the Digital Health Agency (DHA) has successfully resolved the major service interruption experienced across our network. We can confirm that all critical facility-facing and patient-facing healthcare services have been restored and are now fully operational,” she said.
“We thank you for your patience and cooperation during the downtime. We recognise the challenges this presented and appreciate your efforts to maintain continuity of care.”
Acknowledging the challenges it presented, Mwangangi expressed gratitude to stakeholders for their patience and cooperation during the downtime.
“While services have been restored, we take this opportunity to reiterate that emergency services should not, under any circumstances, be denied to any patient regardless of system status or administrative processes. Patient safety remains our highest priority,” she added.
“We continue to monitor the systems closely to ensure stability and reliable service delivery. Should you encounter any issues, please report them immediately through the established channels at 147.”
The brief disruption served as a reminder of how interconnected global internet infrastructure is and how a single technical fault can instantly impact users across Kenya and the rest of the world.
