Mosiria demands better service delivery from govt employees
By Ascah Mwango, May 23, 2026Nairobi’s Chief Officer for Citizen Engagement and Customer Service, Geoffrey Mosiria, has called out government workers over poor service delivery and delays faced by wananchi seeking assistance in public offices.
In a statement shared through his X account on Saturday, May 23, 2026, Mosiria questioned the growing complaints from Nairobi residents, asking who exactly was sleeping on the job as frustration among taxpayers continues to rise.
His remarks targeted public officers accused of laziness, negligence and the all-too-familiar culture of pushing citizens from one desk to another as if it were an Olympic relay race.
“Who is sleeping on the job? Please, let us serve taxpayers in the best way possible. This is my appeal to all government employees: working in government is a privilege, not a right,” Mosiria stated.
The outspoken county official urged public servants to remember that their salaries are paid by taxpayers and that citizens deserve respect whenever they seek services from government offices. According to him, public service should never feel like a punishment to ordinary Kenyans who simply need help with documentation, permits, complaints or county services.
“Let us treat those we serve with dignity, respect, and professionalism at all times. Public service is a calling to make people’s lives better, and every citizen deserves timely assistance, accountability, and excellent service,” he added.
Mosiria has in recent time become one of the most visible faces at City Hall following his transfer from the Environment docket to the Citizen Engagement and Customer Service department under Governor Johnson Sakaja’s county reshuffle.
Before the move, he built a reputation for conducting raids on noisy clubs, illegal dumpsites and businesses violating county regulations, often documenting the operations on TikTok and social media where supporters praised his hands-on leadership style.
Since taking over the citizen engagement role, Mosiria has been pushing for faster response systems, improved handling of complaints from residents and closer interaction between county officials and Nairobi citizens.