National carrier Kenya Airways (KQ) has announced flight disruptions during the festive period amid increased demands.
In a statement, KQ CEO Allan Kilavuka said that the disruptions were attributed to challenges in acquiring spare parts from the global market.
“In light of the increased demand for air travel during this festive season, we want to share some important information with you. Our current flight schedule may experience disruptions in the coming weeks mainly due to challenges in the aircraft spare parts global supply chain,” Kilavuka stated.
The KQ boss said the challenges are leading to extended ground time of aircraft for maintenance.
“Additionally, this may also lead to grounding one or more of our aircraft in line with our commitment to the highest level for safety and reliability of our operations,” he added.
“We understand the impact that schedule changes can have on your travel plans, and we sincerely apologise for any inconvenience this may cause. Please be assured that our team is working tirelessly to minimize these disruptions and to keep you informed every step of the way.”
KQ flight schedules
Kilavuka asked customers to keep checking their flight schedules to be informed in case of any changes.
“In the meantime, we kindly ask that you check updates on any changes to your flight schedule by checking our website, contacting our Customer Excellency Centre (CEC), or our mobile app. We are committed to providing you with timely information and support to help you navigate these potential challenges,” Kilavuka added.
KQ anticipates that the circumstances may persist for approximately two weeks, after which normalcy is expected to resume.
“Your safety and comfort are our top priorities, and we are dedicated to resolving these issues as quickly and efficiently as possible,” Kilavuka added.
