Kenya Power issues new guidelines on how to pay electricity bills, buy tokens
Kenya Power has stricken out third parties in their payment services including prepaid tokens purchase and post-paid bill payment. In a statement, the company now says customers will only receive services from them starting Thursday, September 1 2022. “No third party agent is authorised to offer these services on behalf of KPLC,” the statement reads […]
Tokens delay leaves Kenya Power consumers in darkness
Scores of electricity consumers were this week plunged into darkness after a glitch hit Kenya Power’s payment system for energy tokens. Frustrated consumers voiced their complaints on social media, starting Monday night and spilling over to Tuesday and Wednesday. Many of them had purchased tokens online and waited delivery of their electricity units in vain. […]