Safaricom explains why users’ M-Pesa menus were ‘in operation’ without their knowledge
Safaricom came under pressure from Kenyans who noticed that their M-Pesa menus were initiating transactions without their knowledge. Former Tusker Project Fame (TPF) contestant Alvan Love raised the alarm in a post on his Facebook account. “Safaricom! No longer safe! I just found my phone trying to money by it’s self. It started with a […]
Court blocks petition to stop Safaricom from introducing Bonga points expiry
The High Court has thwarted a petition to have Safaricom stopped from introducing an expiry date for its loyalty points popularly known as Bonga points. Justice Mugure Thande noted that the petition was filed at the last minute and declined to stop Safaricom from introducing Bonga points expiry. “The petition and application which have been […]
Safaricom reduces airtime, data prices as Airtel erodes its market dominance
Safaricom has reduced PostPay prices for airtime and data amid fierce competition from its rival Airtel. In a statement on Monday, December 5, 2022, Safaricom said it was reversing a price increase that was implemented in July 2021. The move is set to see customers on PostPay and All-in-One plans customers enjoy lower prices. The […]
Safaricom reduces airtime, data prices as Airtel erodes its market dominance
Safaricom has reduced PostPay prices for airtime and data amid fierce competition from its rival Airtel. In a statement on Monday, December 5, 2022, Safaricom said it was reversing a price increase that was implemented in July 2021. The move is set to see customers on PostPay and All-in-One plans customers enjoy lower prices. The […]
Safaricom’s Bonga Points to start expiring in January 2023
Safaricom has announced expiry time for its loyalty programme dubbed Bonga points effective October 28, 2022. In the telco’s updated terms and conditions for the loyalty programme, customers will be required to redeem their Bonga Points within three years of accumulation, for all points accumulated since 2019. “Effective 1st January 2023, all Bonga Points older […]
Safaricom hints at return of charges on banking transactions
Safaricom has hinted that it might soon start charging banking transactions, two years after the charges were dropped due to Covid-19. While reporting a 10 per cent drop in profits to Ksh33.47 billion for the six months that ended on September 30, 2022, the telco said it anticipates return of the bank transactions charges. “Safaricom […]
Kenyans react as Safaricom switches off unregistered lines
Some of the Safaricom users woke up to suspended lines after missing the SIM registration deadline. In an earlier communication, all SIM cards were supposed to have been registered by Saturday, October 15 following a directive by the Communication Authority of Kenya. However, Communications Authority of Kenya’s Director-General Ezra Chiloba noted that not everyone is […]