Safaricom announces M-Pesa outage over scheduled system maintenance
Safaricom has announced a scheduled M-Pesa outage from Tuesday, September 10, 2024, at 11:00 pm to Wednesday, September 11, 2024, at 3:30 am. In a statement on Tuesday, September 10, 2024, Safaricom said the outage is as a result of scheduled system maintenance. “To enable us to continue to give you the best M-PESA experience […]
Safaricom announces service interruptions for 5 hours
Safaricom PLC has announced scheduled maintenance that is set to affect some of its services on Sunday, July 14, through to Monday, July 15, 2024. In a statement released on Saturday, July 13, 2024, the telecommunication company detailed the planned activities and the impact they will have on its customers. In the notice, the company […]
Safaricom customers won’t be able to send money to unregistered M-Pesa users
Safaricom has announced that unregistered M-Pesa users won’t be able to receive money effective Monday, February 5, 2024. In a press statement released on Saturday, the mobile service company said registered M-Pesa users will be able to send and receive money effortlessly, even when engaging with different mobile money providers such as Airtel and T-Kash. […]
KRA denies reports that M-Pesa accounts were being linked to their system during outage
The Kenya Revenue Authority (KRA) has denied reports that M-Pesa accounts were being linked to its systems during an M-Pesa outage that occurred on Tuesday. In a statement, KRA termed the reports as “fake news”, urging Kenyans to ignore them. “Kindly be advised that this is fake news,” KRA stated. Kindly be advised that this […]
Safaricom announces 5-hour disruption of M-Pesa, Hustler Fund services
Telecommunications provider Safaricom has announced a temporary system upgrade on Saturday, May 20, 2023, which will affect key services including mobile money transfer (M-Pesa) and Hustler Fund services. In a notice on Friday, Safaricom said the service disruption will last for about five hours, from 11 pm Saturday, May 20 to 4 am, Sunday, May […]
Safaricom explains why users’ M-Pesa menus were ‘in operation’ without their knowledge
Safaricom came under pressure from Kenyans who noticed that their M-Pesa menus were initiating transactions without their knowledge. Former Tusker Project Fame (TPF) contestant Alvan Love raised the alarm in a post on his Facebook account. “Safaricom! No longer safe! I just found my phone trying to money by it’s self. It started with a […]
Court blocks petition to stop Safaricom from introducing Bonga points expiry
The High Court has thwarted a petition to have Safaricom stopped from introducing an expiry date for its loyalty points popularly known as Bonga points. Justice Mugure Thande noted that the petition was filed at the last minute and declined to stop Safaricom from introducing Bonga points expiry. “The petition and application which have been […]