Safaricom explains why some customers are not receiving M-Pesa messages
Safaricom has addressed the issue of some customers failing to receive M-Pesa messages after transactions. This follows an outcry by some customers using the mobile money network, who complained that they are either not receiving messages or the messages are being blocked. In a statement on Friday, February 9, 2024, Safaricom said the scenario was […]
KRA denies reports that M-Pesa accounts were being linked to their system during outage
The Kenya Revenue Authority (KRA) has denied reports that M-Pesa accounts were being linked to its systems during an M-Pesa outage that occurred on Tuesday. In a statement, KRA termed the reports as “fake news”, urging Kenyans to ignore them. “Kindly be advised that this is fake news,” KRA stated. Kindly be advised that this […]
Safaricom hints at return of charges on banking transactions
Safaricom has hinted that it might soon start charging banking transactions, two years after the charges were dropped due to Covid-19. While reporting a 10 per cent drop in profits to Ksh33.47 billion for the six months that ended on September 30, 2022, the telco said it anticipates return of the bank transactions charges. “Safaricom […]
M-Pesa agent robbed of cash by motorcycle gang
Police in Kabete have launched a manhunt for a gang of three men who robbed an M-Pesa agent of Ksh24,000 and three mobile phones on Saturday, October 1, 2022. The victim identified as Zipporah Wanjiku was accosted by the three who were armed with a pistol at Kabete Market while heading to her place of […]
Man charged for withdrawing, spending 22k sent to his M-Pesa mistakenly
A man was on Friday, May 20, 2022, charged for withdrawing and spending money that was sent to his M-Pesa account by mistake. Kaluki Mwanzi is said to have received Ksh 22,000 from Joseph Mbiti Maithya on the night between May 16 and 17,2022. Mwanzi, who was not the intended recipient, declined to return the […]
Safaricom announces interruption of Lipa na Mpesa services
Safaricom PLC has announced interruption of Lipa na Mpesa services for one hour from Saturday, March 12, at 11:59 pm to Sunday, March 13, at 1:00 am. The services to be interrupted include Buy Goods and PayBill. “We will be upgrading our systems to increase our capacity in line with our customer growth and to […]
Safaricom announces maintenance, M-Pesa outage
M-pesa services will be unavailable from 11:59 pm on Tuesday to Wednesday at 4:00 am, Safaricom has announced. In a statement shared on their social media pages, the telecommunication company announced that services including airtime purchases shall also be unavailable. “To support this continued transformation, we regularly undertake enhancements and maintenance of our systems from […]