The head of the Customer Care Department in Nairobi County, Geoffrey Mosiria, has emotionally condemned an undated CCTV video showing an inspection officer narrowly escaping a violent beating.

The clip, which has been circulating online, shows the officer limping away on duty, sparking fresh concern about the safety of county enforcement staff.

Through a Facebook post on Saturday, January 3, 2026, Mosiria shared the footage and expressed pain over what officers endure while enforcing the law.

He said some officers are attacked or injured while trying to restore order and protect the public, only to be viewed as enemies instead of public servants.

Painful reality

“So painful!! Our officers go through a lot in the course of enforcing the law,” Mosiria wrote.

Also, he noted that such hostility has, over time, strained the relationship between enforcement officers and residents.

He explained that the current generation of county enforcement officers differs from the past, with deliberate efforts to engage the public respectfully.

“Today, officers make an effort to explain their actions and guide residents on what the law requires, rather than acting without engagement,” he stated.

Mosiria reflected on his time leading enforcement in the environment sector, saying he intentionally changed how operations were conducted.

“We prioritised engaging the public in a friendly and respectful manner, first explaining why we were at a person’s premises and guiding them toward compliance,” he said.

The disturbing footage has resurfaced at a time when Nairobi is still reeling from the South C building collapse, an incident that exposed gaps in compliance, enforcement, and public cooperation.

The collapse has renewed pressure on inspectors, many of whom now operate in tense and sometimes hostile environments.

Call for cooperation

In his appeal, Mosiria urged Nairobi developers to allow officers to do their work without intimidation.

“When you see our officers, allow them to serve you. Cooperation makes enforcement easier, safer, and more effective for everyone,” he said.

He also cautioned officers against rushing to make arrests, stressing that not every mistake warrants immediate punishment.

“Some situations require guidance and support toward compliance. Arrest should always be the last resort,” Mosiria added.

At the same time, he warned against compromise through bribery, saying corruption weakens enforcement and deepens the city’s challenges.

“Only through mutual respect, integrity, and cooperation can we build a safer, orderly, and functional Nairobi for all,” Mosiria stated.

The CCTV clip has since reignited debate on officer safety, public trust, and the shared responsibility of preventing chaos in a rapidly growing city.

More Articles

---