Gloria Ntazola criticises poor customer service and rude attendants
By Trizer Lijondo, September 3, 2026Gloria Ntazola has criticised poor customer service, calling on receptionists and shop attendants to treat customers with more respect and a positive attitude.
In a voice note, Ntazola spoke about the experience of walking into a business to purchase a product or seek a service, only to encounter an employee who is rude or unwilling to assist.
Speaking with kindness
Ntazola questioned why some people working in customer-facing positions struggle to welcome and assist customers despite being employed to serve them.
“When you’re talking to me, why like? What’s wrong with you?” she asked, expressing her frustration with employees who appear irritated when dealing with customers.
She said simple gestures such as greeting customers and asking how they can be assisted should be part of good customer service.
“Like, Hi, how are you? How you doing? How may I help?” she said, emphasising that a welcoming attitude can make a difference in how customers experience a business.
Ntazola further questioned why an employee who needs a job and is being paid to serve people would treat customers badly.
“You needed that job. You are there, you’re getting paid to serve people. Why can’t you just be nice?” she said.
Buying the service
For Ntazola, good customer service can be just as important as the product itself.
She explained that she personally values interacting with people who have good energy and are pleasant to deal with, saying her experience with employees can influence how she views a business.
“I’m not even buying whatever you’re selling me. I just want to pay you so that we can, you know, we can chat and just be nice to each other,” she said.
Ntazola’s point was that customers are not only paying for goods but are also experiencing the service that comes with the transaction.
Treatment can bring customers back
Ntazola also argued that the way customers are treated can determine whether they return to a particular shop or company.
“People buy service, not the product you’re selling,” she said.
She noted that a customer may choose to return because of the positive interaction they had with staff, while poor treatment could push them away regardless of the quality of the product.
Her comments highlight the role of attitude, communication and basic courtesy in customer service, especially for businesses that depend on returning customers.