Safaricom announces M-Pesa outage over scheduled system maintenance

Safaricom has announced a scheduled M-Pesa outage from Tuesday, September 10, 2024, at 11:00 pm to Wednesday, September 11, 2024, at 3:30 am.

In a statement on Tuesday, September 10, 2024, Safaricom said the outage is as a result of scheduled system maintenance.

“To enable us to continue to give you the best M-PESA experience we have scheduled a system maintenance on Tuesday 10th September 2024 from 11:00 PM to Wednesday 11th September 3:30 AM.
During this maintenance, all M-PESA services will be unavailable,” Safaricom stated.

The telco says all other services including calls, data and SMS will remain available as usual.

“The timing of this maintenance activity has been planned to result in the least of inconvenience to our customers. We are sorry for any inconvenience caused and thank you for supporting us to be the country’s leading provider,” Safaricom added.

Previous M-Pesa outage

This comes a month after a similar system maintenance which saw Kenyans experience M-Pesa outage on the night of Sunday, August 11, 2024.

The previous outage afected services such as Lipa na M-Pesa Paybill and Buy Goods services, international money transfers (Western Union) and the M-Pesa and mySafaricom Apps.

The outage is expected to affect the telco’s over 66.2 million customers, most of whom have subscribed to M-Pesa.

M-Pesa is a mobile money service run by Vodafone and Safaricom, that provides payment and financial services, even if a customer has no access to a bank account.