NTSA announces system outage affecting online services
The National Transport and Safety Authority (NTSA) has announced a system downtime affecting services.
In a statement, the NTSA noted that services will remain unavailable until further notice.
“Dear esteemed clients, We are currently experiencing a system downtime, and our services are temporarily unavailable,” the authority said.
The authority, however, confirmed that a technical team is working to resolve the issue and restore full functionality as soon as possible.
Further, they apologized for the inconveniences caused and promised to issue a notice once the system is back on.
“Our technical team is working to resolve the issue and restore full functionality as soon as possible. We apologize for any inconveniences caused. Will notify you once the system is back on,” NTSA said.
The latest comes after the authority was dealt a blow, following an interim order that allowed the Super Metro Sacco to resume operations
NTSA had directed the bus Sacco to halt their services on March 18, 2025.
Super Metro then filed an urgent appeal challenging the authority’s decision which caused disruption of services to thousands of commuters nation wide.
In their appeal, the Sacco represented by Peter Mu Kuria, argued that NTSA’s decision to suspend its operating license was arbitrary and had failed to consider the impact on commuters and the company’s employees.
The Sacco sought urgent intervention to prevent further financial losses and public inconvenience.
In a decision signed by Adrian Kamotho, the chairman of the Transport Licensing Appeals Board, the tribunal certified the matter as urgent and granted a stay of NTSA’s suspension order pending a full hearing scheduled for March 27, 2025.
“Pending inter-partes hearing of the Motion and the Memorandum of Appeal herein on Thursday, 27 March 2025, an interim order is hereby issued staying the execution/enforcement/operation of the decision of the Respondent dated 18 March 2025… The appellant is at liberty to immediately resume operations in due compliance with the law,” the ruling stated.
