Nairobi Water gives homes, govt offices 8-day ultimatum to clear bills or be disconnected
By Aloys Michael, October 7, 2025The Nairobi City Water and Sewerage Company (NCWSC) has announced a major disconnection exercise targeting all consumers with outstanding water bills.
In a notice released on Tuesday, October 7, 2025, the utility company said the disconnections will affect all categories of consumers, including government ministries, county departments, agencies, commercial entities, and domestic users.
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“The Company wishes to inform the general public that a water disconnection exercise will commence on 15th October 2025 as a decisive enforcement measure to recover overdue arrears from all defaulting consumers,” the notice read in part.
“The exercise will cut across all categories of consumers in a bid to secure revenue recovery and safeguard the sustainability of both bulk and retail water service provision.”
NCWSC explained that despite repeated reminders and notices, many customers have failed to clear their overdue bills, forcing the company to take this enforcement step. The company noted that it has exhausted all avenues of engagement with defaulters.
“A significant number of accounts remain in default. The Company has exhausted all avenues of engagement and now found it necessary to undertake this action,” the Nairobi Water said.
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The utility firm has urged the residents to settle their arrears immediately to avoid disconnection. According to the notice, no institution or individual will be exempt from the exercise.
“Reconnections will only be processed upon full settlement of outstanding balances,” the company warned.
NCWSC emphasised that its ability to deliver safe, reliable, and sustainable water services depends on timely payment and responsible consumption.
“This commitment relies on timely payment and responsible consumption. We therefore urge all affected parties to treat this notice with utmost urgency,” the company added
The move comes as part of NCWSC’s efforts to improve service delivery and recover millions of shillings in unpaid bills that have affected the company’s operations.
How to avoid disconnection
Paying your Nairobi Water bill has been simplified through mobile platforms, making it easier for residents to clear their accounts without visiting offices.
Customers now have two main options, the Nairobi Water USSD service or M-Pesa Paybill.
To use the USSD service, dial *260# on your mobile phone. Once connected, follow the on-screen prompts to check your bill balance. You will then be asked to enter your Nairobi Water account number.
After confirming, you can proceed to make a payment through your preferred mobile money provider, such as M-Pesa or Airtel Money.
This option allows customers to manage their water bills anytime, even without internet access.
For those paying directly via M-Pesa, the process is equally straightforward. Open the M-Pesa app or go to the Lipa na M-Pesa menu on your phone.
Select Paybill and enter 444400 as the Paybill number. When prompted, key in your Nairobi Water account number, then enter the amount you want to pay.
After confirming the details, complete the transaction, and you will receive a confirmation SMS from M-Pesa and Nairobi Water.